Frequently Asked Questions
If you would like to inquire about receiving services from ThriveWell space , please see the information below.
If you are a new patient, please fill out the New Patient Inquiry form and our staff will confirm your appointment within 1 to 2 business days.
For existing patients, please go to the patient portal or you can contact us by phone or email to schedule appointments.
During our office hours, we will do our best to answer all incoming calls. However, in certain circumstances such as heavy call volume, we may not be able to answer all the calls. If you reach a voicemail during that time, we ask that you leave a message that includes your name, a brief message, and a phone number. We will try to get back to you within 24 hours working business days. In the event of an emergency or life-threatening situation during or outside our normal business hours, ,please call 911 or go to the nearest emergency department. We do not offer emergency mental health treatment .Please DO NOT delay care by waiting for a response from our office.
- Optum/ United Behavioral Health
- Aetna
- Cigna
- Oxford Health Plans
- Oscar Health
Prior to making an appointment, we will require a form of payment on file.
We accept insurance and all major credit/debit card payments for self-paying clients. You are responsible for all copayments, coinsurance, deductibles, and fees. Payment is due in full at the time of service. No refunds will be given after service has been rendered.
Self-Pay Fees & Other Charges
Initial Visit: $300
Follow Up Visits: $150
Cancellation less than 24 hours to your appointment time: $75
No-Show Fee: $75
Late arrival greater than 10 minutes may results in cancellation as a No-Show
We generally will not offer to reschedule late cancellations or no-shows for the initial evaluation session.
We understand unplanned events may impact your scheduled appointment; however, we ask that you provide us with at least 24-hour notice of appointment cancelation or rescheduling to avoid a $75 late cancellation/No show fee.
How do you evaluate for ADHD?
Evaluations for ADHD usually take two appointments, consisting of detailed history gathering (childhood and adulthood) along with standardized questionnaire-based assessment, and likelihood of alternative diagnosis. If medication treatment is needed, it will likely start after the second appointment. Alternatively, if a recent neuropsychological testing report is available and confirms the diagnosis of ADHD, medication may be started at the first appointment.
Feel free to contact us here should you have any further questions.